Thanks, it seems they are onto it

That's fine Willem call me anything you like, it has been a bit of a muddle though, but hopefully it's being sorted out through the ticket I submitted that was finally acknowledged by the lovely Sheryle, cheers

<r><EMOJI seq="1f620" tseq="1f620">:angry:</EMOJI>sites great when it works, I've submitted tickets, offline inquiries, posted messages in desperation on forum, community and nothing works. I resubscribed because I thought that was the reason i was being ignored but it hasn't made any difference. Wh...