...Technical Support - Access Issues
Posted: Wed Jan 11, 2017 8:32 pm
Hi
I'm hoping someone can help me.
I am having difficulty with the site.
I just joined (again) a few weeks back (a christmas gift from my daughters).
everything was fine until this past sunday.
Suddenly, I'll be watching a video and it stops playing - it just hangs.
I restart it - it hangs.
I close the browser and restart it - it hangs.
I've tried different browsers - it still hangs.
All my browsers are up-to-date
I tried switching from High resolution to Medium resolution - still it hangs
I checked my internet connection speed - my download speed is 237.98 Mbps and my upload speed is 12.12 Mbps.
I am not experiencing this problem with any of the other video site that i regularly use - news, YouTube, other guitar sites etc.
I tried contacting TG via email - but did not get a response - maybe I have the wrong email address.
i know this must be a simple problem.
It's such a great site and i only have a one month membership.
Can anyone point me in the right direction?
Many many thanks for your help
I'm hoping someone can help me.
I am having difficulty with the site.
I just joined (again) a few weeks back (a christmas gift from my daughters).
everything was fine until this past sunday.
Suddenly, I'll be watching a video and it stops playing - it just hangs.
I restart it - it hangs.
I close the browser and restart it - it hangs.
I've tried different browsers - it still hangs.
All my browsers are up-to-date
I tried switching from High resolution to Medium resolution - still it hangs
I checked my internet connection speed - my download speed is 237.98 Mbps and my upload speed is 12.12 Mbps.
I am not experiencing this problem with any of the other video site that i regularly use - news, YouTube, other guitar sites etc.
I tried contacting TG via email - but did not get a response - maybe I have the wrong email address.
i know this must be a simple problem.
It's such a great site and i only have a one month membership.
Can anyone point me in the right direction?
Many many thanks for your help