Obviously there is a time difference between some of us but I’m still here i'm afraid.
Furthermore I have now reverted to the foetal position in the corner with one eye open on the computer whatching everyone else having fun on here whilst chewing on my wrists.
Many thanks to all of you who offered your thoughts but it just isn't happening. The very first thing I did was to check my spam filter/junk folder and nothing there. I have to say that none of this is making a great deal of sense at all and TG Matt thanks but its just not that simple is it!. I have an existing ticket number and.... On the 8th March 2011 I also received and email from "
[email protected]" whoever that is, acknowledging my last ticket being filed and telling me:
"Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. Ticket ID: ARQ-469798Subject: Pay per lessonDepartment: Totally Guitars Priority: HighStatus: Open You can check the status of or reply to this ticket online at:
http://totallyhelp.com/index.php?_m=tic ... cketid=474 (by the way that link comes up "error" as well, even if I paste it directly into the search engine) E-mail: .........................Password: ..................... Kind regards, Totally (Note I deleted the email and password here for obvious reasons).
So that worked then. What was that all about then????
So I'm afraid my question remains. Who is the "Agent" or whoever, not following up TG auto messages. No Sorry, but it's not at my end at all.
TGMatt, thank you for your words but please explain what another ticket will do for me that the one I’ve still got the number of cant. I can still see the "progress of what I wrote in your "support" area, why can't you? Come to that guys, all a new ticket is going to say is what I’ve said here. "I cant buy anything because it keeps telling me I need to verify my account and email address" Nothing but a magic roundabout! So what's the point of another ticket. I just need it fixed TGMatt. Can't TG just go on my membership bit and sort it? I can't tell you any more than I have already. Well, other than not only are the tickets getting me nowhere, but my emails to direct to "
[email protected]" also get no response. Would you like al the dates of those TGMatt? My question now is who is on the other end when every other email I send around the world is fine? I have an idea.... presumably you TG Matt have access to my email address so why not send me one to respond to? Or perhaps ask the powers to be to o that?
I can see I'm missing a great deal on this site which does I agree looks brilliant, so I will try anything and take all your kind advice but surely there is something your end you can do. I will not give up! but I do need more help TGMatt than: "file another ticjket"
But okay, I'm going to do that if that's al you can do but I'm lreally lost as to the point of doing that. Is that it then? Start again and forget all the emails since early January as well? What about TG looking them up?
Kind regards, David (London)