Problem with Target Lite
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Hi, I was just billed for this month's Target Lite, but I still don't have access to the lessons I chose (Whole Lotta Love, Sultans of Swing). Will you please help me out? I think the problem comes from choosing my lessons before I was billed for a new month. I figured they'd become fully accessible once I got billed, but they haven't, and I can't replace them by choosing again. Anyway, haven't heard any response from customer service, so trying here.
mattroberson wrote:
Tom N.
If you haven't already, check your spam filter for the reply. If not there, someone will get back to you soon.Hi, I was just billed for this month's Target Lite, but I still don't have access to the lessons I chose (Whole Lotta Love, Sultans of Swing). Will you please help me out? I think the problem comes from choosing my lessons before I was billed for a new month. I figured they'd become fully accessible once I got billed, but they haven't, and I can't replace them by choosing again. Anyway, haven't heard any response from customer service, so trying here.
Tom N.
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We've now been in touch, but the problem doesn't seem so easy to fix, apparently. Would sure love to straighten this out.
Hi Matt,
I responded to your service ticket on the 16th and 17th.
I am awaiting your response to the questions I have asked you. We are going to get this fixed for you but I need some extra information from you.
Here is my last response in case you missed it.
Hi,
I have tested them under your account and I can get them to play.
Can you please clear your cookies and see if that helps.
Also I want to make sure that you are in the right section and clicking the correct links. Are you clicking directly on the video/lesson screen? You will get that message if you do. Underneath the screen are lesson parts you need to click on them. Can you confirm that you are.
I am attaching a screen shot to where you need to click so I can make sure that you are seeing what I am.
Also can you let me know what browser you are using.
Many thanks
Cheryle
I responded to your service ticket on the 16th and 17th.
I am awaiting your response to the questions I have asked you. We are going to get this fixed for you but I need some extra information from you.
Here is my last response in case you missed it.
Hi,
I have tested them under your account and I can get them to play.
Can you please clear your cookies and see if that helps.
Also I want to make sure that you are in the right section and clicking the correct links. Are you clicking directly on the video/lesson screen? You will get that message if you do. Underneath the screen are lesson parts you need to click on them. Can you confirm that you are.
I am attaching a screen shot to where you need to click so I can make sure that you are seeing what I am.
Also can you let me know what browser you are using.
Many thanks
Cheryle
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Hi Matt,
I apologize for the confusion but that email address is only used by the ticket system and is not a real persons email. We only do support through the tickets.
I will ask tech to see if there is something to make that clear regarding that email address.
If its easier for you please respond to the ticket with a phone number and a time to call and I will call you to get this fixed for you.
Thanks
Cheryle
I apologize for the confusion but that email address is only used by the ticket system and is not a real persons email. We only do support through the tickets.
I will ask tech to see if there is something to make that clear regarding that email address.
If its easier for you please respond to the ticket with a phone number and a time to call and I will call you to get this fixed for you.
Thanks
Cheryle
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Done, with some additional information that might help.