Oops! Deleted lesson!

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stix
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Joined: Sat Jun 13, 2009 9:42 am
Status: Offline

Thu Sep 27, 2012 5:36 pm

I am a Target Lite customer and have been really enjoying my "Something In The Way She Moves" lesson. Today, 2 days before the one month time period was about to end, I went to my billing page and hit "cancel" thinking this would simply prevent me from getting re-billed for a second month. Well, not so! The lesson was no longer accessible. Rats! I really could have used the remaining couple of days. Is there any way I could get that back? :(


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TGNeil
Posts: 963
Joined: Thu Feb 18, 2010 1:09 pm
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Thu Sep 27, 2012 6:23 pm

Ticket to Support might be the answer.


stix
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Joined: Sat Jun 13, 2009 9:42 am
Status: Offline

Thu Sep 27, 2012 6:38 pm

Yes, I tried that but, the ticket page won't open.


TGMike
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Joined: Mon Feb 08, 2010 3:34 pm
Status: Offline

Fri Sep 28, 2012 11:37 am

Hi,

At the top of the site on the menu bar put your mouse over "Support".

A menu will drop down. Click "Helpdesk"

You will need to setup a support account on the left side of the page. You can't login to support using your Totally Guitars login it is a separate system.

After filling out the form on the left click submit below it to send a ticket so we can assist you.

Thanks


stix
Posts: 0
Joined: Sat Jun 13, 2009 9:42 am
Status: Offline

Fri Sep 28, 2012 5:58 pm

All is good! I managed to get into the helpdesk last night. I got a message back today saying that my account would be re-started for the 2 days remaining. TG totally rocks!


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