Target Lite - lose lessons?

Feel free to get outside the box here.
jimmybcool
Posts: 0
Joined: Sun Jun 09, 2013 2:25 pm
Status: Offline

Tue Jun 28, 2016 9:28 am

HI, long time user of target lite. My question is since I don't actually use the 2 lessons a month (or activate two new songs) what happens to the months I don't take advantage of?

Reason for my question is I always assumed the system kept track of how many months I was an active member and would allow me to choose more songs at some future date for the months I didn't use my allotment, This appears to not be the case. I admit I am considering canceling my membership which sucks since I will lose all the lessons I have reserved.

Thanks


tgjameela
Posts: 174
Joined: Wed Feb 29, 2012 5:02 am
Status: Offline

Tue Jun 28, 2016 10:53 am

Hi Jimmybcool,

Thanks for reaching out, unfortunately our system is not able to track the months missed, though this is a feature I've been pushing to integrate, this issue is addressed on our FAQ's page, under "Managing Your Account & Subscription".

We are certainly happy to help you get caught up on the lessons you've missed, please submit a new support request so that Katherine can help you get this resolved.

Let us know if you have any further questions or need additional information.

Thanks again!
Jameela


jimmybcool
Posts: 0
Joined: Sun Jun 09, 2013 2:25 pm
Status: Offline

Tue Jun 28, 2016 12:21 pm

Thanks for the quick response. I have sent a request into the appropriate place.


crieniecat
Posts: 12
Joined: Thu Aug 14, 2014 11:33 am
Status: Offline

Tue Jun 28, 2016 1:16 pm

Jameela, a big shout out of appreciation to you and the team for your fantastic service!
I must say it is always great to see how well treated we are here at TG.

Corina.


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