Forum

Hi all,

I can't see any way to contact Totaly Guitars.

I have an urgent query regarding billing that I want to address urgently but I can't find contacts or any form of help desk.

Can someone point me in the right direction please?

Bob

Try the "support" drop down menu in the top "banner" area. I see it when I'm on the "recent posts" forum page. Or try going here: http://www.totallyguitars.com/mysupport

Hi Bob,

Thanks for reaching out, we recently retired our help desk portal due to issues with emails not being received, we have a support email "[email protected] as well as answers to frequently asked questions on the Support tab of the top menu.

I've let Katherine, who monitors our support email to reach out, I'm sure she will be connecting with you shortly.

Let us know if you have any questions or need further assistance.

Thanks!
Jameela

I paid for lifetime song, "Vincent" and I can't access it. Can you please help.

Hello Greenman

Send support an email, hopefully your get a solution soon, although it may be after the weekend.

TheresHopeYet :dry:

:ohmy:

Click Image To Enlarge:

I also bought a lifetime lesson and can't get to it. I used the new support email 3 times and still no response. I'm sure this is a common problem so there should be an easy to find solution but no such luck.

Hi,
Checking with Support now and somebody will get back to you soon.

Neil

I purchased a lesson Billy Joel "I live you just the way you are" . I am having trouble viewing it. It displays as if I had not purchased it. The "Support" isn't working.

Hi DTyler,

I'm sorry to hear you're having trouble viewing the lessons.

Maybe you could try the following: http://tg-help-videos.s3.amazonaws.com/ ... uitars.mp4



dtyler51gmailcom wrote:

I purchased a lesson Billy Joel "I live you just the way you are" . I am having trouble viewing it. It displays as if I had not purchased it. The "Support" isn't working.

The "Support" does not work. I purchased a lesson and cant access it. I need help.
email [email protected]