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The instructions that you provided telling me to look for profile at the top of the page do not appear to be correct… I do not see a link for “profile’” near top of page. A]can you not do this for me?

And I see you’ve now billed me another $29 for Jan. So I need $116 credit now.

If you need more information from me, please call my cell: xxxxx

Regards,
Bob Sherman
xxxxx

Hey Bob,

Sorry to hear this is happening. I have forwarded this info to the support staff and taken out your private info. They will get on it ASAP.

Neil

Hey Bob,

Sorry to hear you are having trouble with the subscription cancellation, I sent you a PM with more detailed instructions, please reply back with any questions and feel free to connect directly with out support desk using [email protected] or the little chat bubble at the bottom right corner.

We hope you can help you resolve these issues and improve your experience.

Thanks for reaching out!
Jameela