Best to contact Support
If you've paid for it you should have access to it.
Support have always sorted any issues for me quick enough.
Happy 2014

I agree and if there is an issue this might sort it for everyone buying this package. You have lifetime access to these files,
Thanks for your offer Willem, problem is resolved, many thanks.
I opened a ticket with support, Ticket ID: QKB-201664 and Jameela has sent me the files.
Thanks everyone, this case is closed.